Moving Insurance/Valuation, Coverage & Claims

This might be the most problematic and misunderstood part of any moving contract. You can buy two levels of insurance/valuation coverage for your moving when you use Toronto Service Center moving services:

Insurance Protection Plans

Plan A

Carrier Basic Liability

Shipper chooses to release the Shipment to a value of 0.60 cents per pound per article.
Example: A damaged item has a weight of 100 lbs. The liability of the carrier would not exceed $60.00 to repair or replace item.
However this limited liability insurance places your more valuable objects at a greater risk. For example, if your mover were to drop an antique chair that weighs 10 pound, all basic liability insurance would pay is $ 6.00.
THERE IS NO CHARGE FOR THIS COVERAGE

Plan B

Declared Value Protection

VALUATION FORM MUST BE COMPLETED BY SHIPPER

This protection covers repair or replacement of any article up to its actual cash value. In the event that an article is not repairable, or the repair exceeds the value, settlement would be based on cost to replace less depreciation for its age.

Example: Refrigerator is dropped and damaged beyond repair.

Refrigerator is 5 years old
Cost to replace now is $ 1000.00
Depreciation as determined by insurance Company policy is 7% per year.
5 years x 7% = 35%
$1000.00 x 35% = $350.00
$1000.00 – $350.00 = $650.00
The amount paid to shipper would be $650.00

FOR COVERAGE UP TO $50,000.00 THE CHARGE WILL BE $150.00
DEDUCTABLE OF $250.00 WILL APPLY.

NOT COVERED BY INSURANCE PROTECTION PLANS
Damages to articles packed in cartons by shipper are not covered unless carton is physically damaged and noted on delivery.
Damage to fragile items not packed by shipper are not covered, such as mirrors, marble, pictures, mattresses.
Mechanical malfunction of any appliance or electronics are not covered unless physical damage is noted on delivery.

Fragile items are only covered for damage when packed, unpacked and charged the appropriate rates by the movers. Wrapping in furniture pads is not considered packing.

Important Notes on Using The Toronto Service Centre Moving Company:

• Check your homeowner’s insurance. Some policies cover property in transit.
• Consider purchasing short-term insurance that covers the move if your property is very valuable.
• Unlike most property insurance, valuation does not automatically pay for any damage. It must be clearly shown that the mover was responsible for the damage.
• Items in boxes not packed by the mover are not covered, unless the outside of the carton provides clear evidence that the entire box was damaged during the move.
• The mover is responsible for any electronic item that does not function after the move only if there is clear evidence that the item was dropped or mishandled during the move.
• The mover is legally obligated to acknowledge any claim within 30 days and to resolve it or offer a settlement within 120 days.
• The customer is legally responsible to pay for the move, even when claiming extensive damages.

Click here to download the Toronto Service Center Inc. Insurance Policy